• Our policy is to strive for the quickest shipment time possible.  Orders are shipped on regular business days. Your satisfaction is very important to us.
• ​Unfortunately we don't accept returns of product or do exchanges of product. If your order was damaged in-transit, or if you've received the wrong Brutine order, please reach out to our customer service team immediately by emailing hello@brutine.com.
• ​All drinks, snacks, merchandise, and limited-edition items are final sale and cannot be returned.
• We do not accept returns on purchases made through retail locations. 
• ​All discounted, promotional, and sale items are final sale and cannot be returned.

Thank you for visiting and shopping at Brutine.
 
Domestic Shipping Policy

Shipment processing time
All orders are processed within 2  business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

There are no additional handling charges.  We may use UPS, FedEx, and or USPS.

*Free shipping on orders of $200 or more.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

Brutine ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Brutine is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Brutine is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Brutine will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

 Email us at hello@brutine.com