Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Return unused portion in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@brutine.com. Please note that returns will need to be sent to the following address: Brutine, 117 Bartley Flanders Road, Flanders New Jersey.

Please note that return shipping costs are the responsibility of the customer. We do not cover postage for returned items unless the item is faulty or incorrect. 

You can always contact us for any return question at admin@brutine.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@brutine.com.

Returns:

At Brutine your satisfaction is guaranteed. If you are dissatisfied for any reason please send back the unused portion within 10 days with your packing slip and a brief note on why you were dissatisfied for a full refund, excluding shipping costs to:

Brutine.
Brutine Returns Dept.

117 Bartley Flanders Rd.
PO BOX 817

Flanders, NJ 07836

 

Food items returned more than 10 business days after the order has been delivered will not be replaceable or deliverable. Shipping charges will be refunded only in the event that the wrong item was shipped or the item was defective.

Sorry we cannot accept packages without postage/freight prepaid.